Shipping, Returns & Refunds

Effective September 29, 2026.

This policy applies to purchases made directly from cutieclaws.com, operated by Vanglora, LLC. For help, email support@vanglora.com with your order number.

Shipping & delivery

Standard shipping is available within the contiguous 48 U.S. states. For Alaska or Hawaii, email support@vanglora.com before ordering to confirm availability and receive a shipping quote. Additional charges require your approval before shipment. Available shipping methods, charges, and delivery estimates are displayed before you place your order. We aim to process in-stock orders within 2–3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. Any different processing timeframe will be shown before purchase.

Some nail products may be subject to carrier restrictions based on their ingredients and destination. Available shipping methods may therefore vary. Please verify your shipping address before completing checkout.

If we cannot ship within the stated timeframe, we will notify you with a revised shipping estimate and the option to agree to the delay or cancel the unshipped merchandise for a prompt refund. We will obtain any consent required for a shipping delay.

Order changes & cancellations

Email us as soon as possible to request a cancellation or address change. We will help if the order has not entered fulfillment. Once an order has shipped, a change or cancellation may no longer be possible; eligible items can be handled through our return process. This does not limit your rights if we cannot meet a promised shipping timeframe.

Returns for unopened products

You may request a return within 30 days of delivery. For change-of-mind returns, products must be unused, unopened, in their original packaging, with any seals intact. Please provide your order number or other proof of purchase.

For hygiene and product-integrity reasons, opened or used gel polish, base gel, builder gel, top coat, and other nail liquids are not eligible for change-of-mind returns. This restriction does not exclude remedies for defective, damaged, incorrect, or otherwise legally nonconforming products.

Items clearly identified as final sale before purchase and gift cards are not eligible for change-of-mind returns, except where required by law. Other discounted products follow the standard return policy. Bundled products must be returned together with their included components for a full bundle refund.

How to request a return

1. Email support@vanglora.com with your order number, the items involved, and your reason for return.
2. Wait for authorization. Once your request is approved, we will privately provide the return address and any product-specific shipping instructions. Do not mail products to an address on the original parcel without confirmation.
3. Send approved returns within 14 days of authorization using the supplied instructions. Keep your shipping receipt and tracking information.

For change-of-mind returns, you pay return shipping. Original outbound shipping charges are not refundable unless required by law. We do not charge a restocking fee. If we provide a paid return label, we will disclose its cost and any deduction before you agree to use it.

Nail liquids may have shipping restrictions. Do not ship leaking or damaged products until we provide instructions. We may resolve an issue without requiring a return.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, leaking, defective, missing, or incorrect. Reporting within 7 days helps us investigate; this is a request for prompt reporting, not a limit on any rights you have under applicable law. Include your order number and, where practical, photos of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund. For a confirmed defect, shipping damage, or our fulfillment error, we cover any required return shipping and refund applicable shipping charges as appropriate or required by law. Keep the product and packaging until we advise you how to proceed.

Refunds & exchanges

We will notify you after inspecting a return. Approved refunds are issued to the original payment method, normally within 5–7 business days after inspection, or sooner where required by law. Your bank or payment provider may take additional time to post the credit. Refunds reflect the amount actually paid after discounts.

For a different product or shade, request an eligible return and place a new order. Replacements for verified damaged, defective, or incorrect items are handled by our support team, subject to availability.

Delivery concerns

If tracking shows a delivery problem, contact us so we can help investigate with the carrier. We assess lost parcels, incorrect delivery scans, and address issues individually; a delivered scan does not automatically close an unresolved delivery claim.

Products purchased elsewhere

For orders placed through another retailer or marketplace, start with that seller’s return process. You may still contact us with product questions.

Your rights & contact

This policy does not limit any non-waivable consumer rights under applicable law. Questions about shipping, returns, or refunds? Contact support@vanglora.com.