Privacy Policy
Last updated: September 29, 2026
Cutie Claws is operated by Vanglora, LLC. This policy explains how information is handled when you browse cutieclaws.com, place an order, create an account, or contact us. For privacy questions or requests, email support@vanglora.com.
Information you provide
When you shop with us, we collect the details needed to process your order, such as your name, email, billing and shipping addresses, telephone number if provided, products ordered, and order history. If you create an account, we also store your account details. When you contact us or request a return, we receive the information and photographs you choose to send. Please do not email full payment-card details or other unnecessary sensitive information.
Information collected while you browse
Our website and its service providers process technical information such as IP address, browser and device information, pages requested, and security or error logs. Cookies and similar technologies support your shopping bag, account login, checkout, and site operation. See our Cookie Policy for more information and browser controls.
How we use information
- Process payments, fulfill orders, provide delivery updates, and handle returns or refunds.
- Respond to questions and maintain customer accounts.
- Operate and improve the website, diagnose problems, and protect against fraud or misuse.
- Maintain business records and meet tax, legal, and accounting obligations.
- Send optional product news and offers when you subscribe. You can unsubscribe from marketing emails without affecting order-related communications.
Service providers and payments
Information needed to operate the store is handled by providers for hosting, store software, payment processing, shipping, tax calculation, and customer communications. Our store uses WordPress and WooCommerce. When you choose a payment method, the payment provider processes the payment information under its own privacy terms; payment options available for your order are displayed at checkout. We receive the transaction information needed to manage your order and refund requests.
We may also disclose information when required by law, to respond to lawful requests, or to protect customers and the security of our services. External links, including Instagram, lead to services with their own privacy policies. Those policies apply when you use their services.
Site measurement and advertising integrations
Our website includes Jetpack statistics, WooCommerce analytics and order attribution, and Reddit and Snapchat advertising integrations. These tools can process page views, clicks, referring pages, device and browser details, IP addresses, and shopping events to measure site use, understand how visitors find us, and support advertising measurement where configured. Third-party processing is governed by the provider’s policy, including Automattic, Reddit, and Snap. Browser cookie controls and the providers’ privacy settings can help manage some of this activity; blocking cookies may not stop every form of measurement.
Reviews and content you submit
If you submit a public review or comment, the name and content you provide may be visible to other visitors. Technical information may be processed to detect spam. Avoid including private contact details in public submissions.
Retention and security
We retain information as needed to fulfill orders, provide support, maintain business records, resolve disputes, and meet legal obligations. Some records must be retained even after an account deletion request. We use safeguards appropriate to operating our store, but no website or method of electronic transmission can guarantee complete security.
Your choices and requests
You can update available account details through My account, manage cookies through your browser, and unsubscribe using the link in marketing emails. You may contact us to request access to, correction of, or deletion of personal information, or to ask about other privacy rights that apply where you live. We may need to verify your identity before processing a request. We will respond as required by applicable law; certain information may be exempt from deletion.
Updates and contact
We may update this policy as our services change. The date above identifies the latest version. Contact support@vanglora.com with the subject “Privacy request” so we can route your message appropriately.